ECM: A Paradigm Shift for Legal

Hyperion Research’s proprietary VPI InfographicTM (Fig. 1) charts industry-wide trends and attitudes about key ECM capabilities and competencies.  It represents a competency matrix that plots perceived value against stated priority for a variety of technology capabilities; the size of the bubbles represent relative levels of investment in each respective category.
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Deconstructing Content: The Long Arm of ECM

The need for more sophisticated decision-making and policies around content management highlights the importance of a simple threshold question:  “How do we define content?”
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What is ‘Content?’ Expanding the Reach of ECM

While document management (“DM”) remains a critical and high-priority solution area for legal practices, in the last two years we have observed the inauguration and embrace a critical new solution paradigm:  Enterprise Content Management (“ECM”).  As a term of art, ECM represents the expanding discipline of content management, one that seeks to help organizations to understand, manage and control enterprise content in the various structured and unstructured forms it may take.
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A New Metric to Evaluate Law Firm Quality

Justice Potter Stewart’s celebrated “I know it when I see it” obscenity test also applies to law firm quality. No one can quite say what it is, but most attorneys and clients claim to know it when they see it. This is a very subjective standard in a metric driven world.
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The Curious Case of Virtual Patent Marking

Virtual patent marking was introduced in the United States with the passing of the America Invents Act of 2011 with the great promise of reduced costs and more accurate patent marking.  The purpose of marking an article is to provide constructive notice to the public that the article is patented. Failure to appropriately mark an article can preclude the recovery of damages for infringement until effective notice is given.
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Guiding Principles: Planning and Executing Successful Transformation

Organizational change is part art, part science.  Understanding the myriad of factors is critical: corporate culture, industry and business factors, management and staff personalities, commitment to change, availability of resources, etc.  Change management is a specialty in and of itself.
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Legal Practice and Legal Delivery: An Important Distinction

Lawyers parse words and define terms. So why do they so often use “legal practice” and “legal delivery” interchangeably when the terms have such different meanings and implications? This distinction is especially important in the context of the tectonic shift occurring in the legal vertical. The practice of law is very different than the delivery of law. This is more than a semantic distinction.
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Who Do I Sell To? The Legal Service Providers’ Dilemma

The sales process in law used to be so simple: partner at law firm has a relationship with the General Counsel or a subordinate in-house attorney. Company has a legal matter and ships the matter over to the firm who handles it start-to-finish. An invoice is presented. It reads: “For legal services rendered,” followed by a large and arbitrarily conceived number. Repeat cycle.
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New Market Snapshot: Achieving IP Operational Excellence

Hyperion is proud to introduce our new Market Snapshot Infographic, which focuses on operational and performance management issues in Intellectual Property Management.
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What are the Right Metrics for Law Firm Success?

It is often said that “life imitates baseball” and who is to say that it doesn’t?  Baseball has always been a game of statistics, metrics designed to gauge different aspects of performance. They may not tell the entire story, but they do provide empirical evidence to fuel bar room debates about who is better.
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