One of the more enduring affects to business from the COVID pandemic will clearly be a pronounced shift to an increasingly remote legal workforce. Legal Ops continuity planning is materially impacted by this new paradigm, highlighting the criticality of technologies that help firms and legal teams adapt to "new normals" while also ensuring access continuity of business throughout future challenges.
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Building a legal ops continuity plan involves a number of steps, starting with data gathering, as we previously discussed. Gathering critical business information helps you establish priorities and assess impact, creating the framework for developing your continuity strategy, incident response handling, and communication planning. In this article, we'll walk you through how to harness this information to assemble, deploy and maintain your continuity plan. We also will share a number of continuity planning resources which can assist with the planning process.
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Most organizations understand that having some type of an approach to deal with unforeseen obstacles is a good idea, but a surprisingly large number of businesses don’t have a continuity plan. Legal teams may view the continuity planning process as an overwhelming task, but when approached systematically, even the smallest legal team can create a solid continuity plan.
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What Could Possibly go Wrong? Prior to the COVID-19 pandemic, discussions around business continuity were frequently centered around responses to major natural disasters – hurricanes, floods, tornadoes and the occasional swarm of murder hornets. While certainly serious, these events were infrequent enough that many organizations didn’t see a need for comprehensive continuity planning. Even if a major event happened, it was also assumed that any disruption would be severe but would likely be temporary and localized.
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A big part of a successful ELM strategy, and implementation of the right tool, comes from the RFP process. For Legal Ops to succeed, legal's partner departments need to understand the importance of the changes underway and the practices and technologies Legal Ops is implementing – which impact not just Legal, but the entire company.
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The legal technology stack for an enterprise is diverse and extensive. The average law department supports 8 or more legal business applications. To address these legal-specific needs, Legal Ops is challenged with adopting a broad suite of business capabilities for delivering Enterprise Legal Management (ELM).
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The success of Enterprise Legal Management (ELM) for Legal Ops lies squarely on selecting the right technology – one that’s easily adopted and cost-effective. A good ELM strategy and platform, in turn, delivers better and more productive business practices which impact the entire enterprise.
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Not all invoicing systems are the same. Legal services are engaged and procured in ways very different from other types of goods and services; legal invoicing is no different. Legal even has its own globally adopted EDI standard for e-invoicing. Legal invoicing and the solutions that support it must fit a host of standards expected by the market.
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In a world where changes in legal operations are constant, the technologies that companies own need to have flexibility to evolve with and drive transformation at scale. At the same time, Legal Ops must fulfill a basic operational need to succeed in a complex space that is characterized by continuously changing protocols, policies and regulations.
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The role of Legal Operations is that of trusted advisor and transformative leader within a company, one that deals with highly complex legal issues and strategy both with outside counsel and within the business.
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