9 Essential Steps for Creating an ELM RFP

A big part of a successful ELM strategy, and implementation of the right tool, comes from the RFP process. For Legal Ops to succeed, legal's partner departments need to understand the importance of the changes underway and the practices and technologies Legal Ops is implementing – which impact not just Legal, but the entire company.
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Legal Technology for Legal Ops

The legal technology stack for an enterprise is diverse and extensive. The average law department supports 8 or more legal business applications. To address these legal-specific needs, Legal Ops is challenged with adopting a broad suite of business capabilities for delivering Enterprise Legal Management (ELM).
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ELM Adoption for Enterprise Value

The success of Enterprise Legal Management (ELM) for Legal Ops lies squarely on selecting the right technology – one that’s easily adopted and cost-effective. A good ELM strategy and platform, in turn, delivers better and more productive business practices which impact the entire enterprise.
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Legal Invoicing: Why It's Different from the Rest

Not all invoicing systems are the same. Legal services are engaged and procured in ways very different from other types of goods and services; legal invoicing is no different.  Legal even has its own globally adopted EDI standard for e-invoicing.  Legal invoicing and the solutions that support it must fit a host of standards expected by the market. 
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Dramatic Shifts in KPI Reporting

Increasingly, legal operations teams are rolling out KPI programs - operational metrics focused on understanding performance - in earnest.  Generally speaking, operational performance management is far less mature in legal than in many other business disciplines.  However, the figures below demonstrate, the obstacles to reporting strike right at the heart of operational excellence – you can’t master what you don’t know how to measure.  We've been tracking data on legal operations trends for years, and recently, we asked the Hyperion Research benchmarking community, “What is your greatest obstacle to producing quality, value-added reporting for your organization?” (Fig. 1).  The top three responses were surprising given that just one year ago the top answers to that same question were dramatically different. Legal operations professionals indicated that a lack of training or skill of staff is the top obstacle to meaningful reporting, followed closely by a lack of well-defined metrics and a lack of budget.
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Presenting the Solution Accelerator “Concierge” Legal Tech Event

The One Professional Conference Laser-Focused on the Tactical, Real World Solutions that Lead to Success, March 28-29 in Los Angeles
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Just Released!  The 2017 MarketView for ELM

The highly anticipated release OF Hyperion's MarketView Report:  Enterprise Legal Management is finally here! NEW FOR 2017!  Incorporating over 500 hours of industry benchmarking, primary interviews, client references and vendor briefings, the report provides an invaluable resource for General Counsel and Legal Operations Managers to understand the leading trends in corporate legal department management, and the software solutions landscape.
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When an Invoice Is No Longer Just an Invoice

For over 20 years, the Legal Consultants community (that I happen to be part of) has implemented sound e-Billing solutions to handle the demand for largely US-centric invoicing requirements with a great degree of success (mostly). We did our part to capture critical details on spending to enable corporations to satisfy the needs and wants of key decision makers who want to scrutinize expenses and trends and keep an eye on the bottom line “management” of legal expenses.
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Insights Poll: The Process Stakes Have Been Raised

Spend Management Has Become Table Stakes – Process May Now Be Taking Center Stage When it comes to analytics, the legal ecosystem as a whole spends an amazing amount of energy on understanding spend. In fact, Hyperion Research has found that 98% of legal organizations report on and consume spend management metrics; it is by far the most prolific and mature metric in legal. However, Hyperion’s recent polling produced a surprising insight: when asked about what metric they deemed most relevant, only 9% of legal operations managers reported spend management. Is this some sort of cognitive dissonance?
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Optimizing Your Global Legal Team

Are you leading a global team or is your team just global? As leaders make the leap from national or regional status to establishing a global presence, their challenge is to maintain their companies’ core identity and culture while supporting the inevitable mix of growth and talent.
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