Lost in the Cloud

Human trust in technology has grown exponentially in the last decade. We put our credit card numbers and personal information on the internet and depend on security encryption to keep it safe. We entrust our lives to planes that are often piloted by software. Even the possibility of self-driving cars moving throughout our cities is approaching reality; just so long, of course, as concerns about safety and reliability are fully assuaged.
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The Year for Operational Effectiveness

Whether in our business or personal lives, and in spite of end-of-year “quarterbacking,” the turn of the year presents a welcoming blank slate that allows us to focus on the fresh opportunities of the 12 months ahead. Planning for the new year is both a time for reflection and planning, focusing on setting our own priorities, as well as those of our businesses. Which operational objectives will you focus on in the new year to help drive success?
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The Fall 2016 Solution Accelerator Conference

Hyperion concludes another successful Solution Accelerator! Hyperion was proud to conclude last week’s one-of-a-kind event – the Solution Accelerator Conference – to great success. The one-day conference delivers unparalleled access to industry leaders, solution providers, innovators and best practices in a single, unified, highly-interactive forum focused on success in Legal Operations and Performance Management.
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Conquering the Challenges of User Adoption

User adoption represents the most critical factor for successful technology deployment and ROI   For legal organizations in the process of implementing new technology solutions, we’re all too painfully aware of the challenges of adoption and motivating users to use new technology effectively. This challenge lies at the core of ROI.  Historically, many of these adoption obstacles have often hinged on letdowns by the systems, especially as they relate to user experience.   Users expect an experience that that jives with and complements their ingrained work routines, and often the simplest, often overlooked, factors, such as searching for their matters, can derail a new deployment.  Other difficulties with adoption have had more to do with simple human apathy, such as attorney reluctance.
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Automating for Impact

While traditional workflow use cases remain highly valued, practice automation gains in attraction   Competition among legal organizations, as well as challenges from non-traditional legal providers, creates incentives to introduce value by embracing process automation.  Historically, many law firms focused on process automation for New Matter Intake processes because of the enormous evident risk associated with bringing on new clients and new work, and intake persists as among the highest value and impact workflows to the firm’s business.  After all, higher levels of consistency, auditability and visibility into how business is brought on board has provided a solid foundation for addressing additional business processes focused on specific areas of legal operations.
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Law, Technology and the Social Network

Shopping for legal technology is often a matter of relying on the experience of others The market for legal technologies is ever-active—and ever-expanding. Recent market data is very clear on the strong drive for investment in Cloud-based technology, workflow and automation tools, analytics and collaboration platforms. As the technologies grow ever more sophisticated to match the businesses they support, and the number of options and approaches multiply, it is more critical than ever – and the risks more pronounced than ever – that legal organizations assess their needs diligently and strive to select new and upgrade technology as thoughtfully —and with as much information—as possible.
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Operational Opportunities of Reporting

Legal Sees Potential in Data—Yet Some Remain Unsure What That Potential Is   A legal organization has a number of essential functions, and reporting is most assuredly one of them. In fact, the data streams and visualization methods we create to frame and understand complex legal practices and their impact represent the most tangible outputs organizations use to gauge the progress and success of operations. In essence, reporting is the lifeblood to making more informed and sound business decisions.
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Insights Poll: The Process Stakes Have Been Raised

Spend Management Has Become Table Stakes – Process May Now Be Taking Center Stage When it comes to analytics, the legal ecosystem as a whole spends an amazing amount of energy on understanding spend. In fact, Hyperion Research has found that 98% of legal organizations report on and consume spend management metrics; it is by far the most prolific and mature metric in legal. However, Hyperion’s recent polling produced a surprising insight: when asked about what metric they deemed most relevant, only 9% of legal operations managers reported spend management. Is this some sort of cognitive dissonance?
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The Growth of Process Automation in IP Management

Intellectual property groups typically rely on “docketing systems” as the central resource for managing task assignments, deadlines and other case-related information. While traditional docketing systems provide important country rules and PTO procedures, these systems tend to be limited to their workflow capabilities, including the ability to automate processes across the IPM lifecycle or to meet unique client-defined requirements.
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Optimizing Your Global Legal Team

Are you leading a global team or is your team just global? As leaders make the leap from national or regional status to establishing a global presence, their challenge is to maintain their companies’ core identity and culture while supporting the inevitable mix of growth and talent.
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