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The Year for Operational Effectiveness

January 12, 2017

Whether in our business or personal lives, and in spite of end-of-year “quarterbacking,” the turn of the year presents a welcoming blank slate that allows us to focus on the...

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Legal Practice and Legal Delivery: An Important Distinction

October 28, 2015

Lawyers parse words and define terms. So why do they so often use “legal practice” and “legal delivery” interchangeably when the terms have such different meanings and...

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What are the Right Metrics for Law Firm Success?

September 08, 2015

It is often said that “life imitates baseball” and who is to say that it doesn’t?  Baseball has always been a game of statistics, metrics designed to gauge different aspects of...

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When Will The Legal Vertical Be Disrupted?

August 11, 2015

So many industries other than law have experienced disruption in recent years that, paradoxically, disruption has become almost commonplace.

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Memo to Lawyers: The Customer is Always Right

August 03, 2015

A century ago Harry Selfridge, the London retailer, declared: “The customer is always right.”  The temptation to interpret this too literally belies the wisdom of the remark,...

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The IPM Solution Accelerator Conference - San Francisco

July 06, 2015

Achieving IP Operational Excellence The Ritz-Carlton, San Francisco September 21-22, 2015 Hyperion Research presents a truly one-of-a-kind event - the Solution Accelerator...

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The Metamorphosis: Law Firm Version

June 30, 2015

Franz Kafka’s The Metamorphosis, begins with its protagonist waking up to find himself transformed into a hideous insect. The novella chronicles his attempt to cope with this...

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The Reluctant Rise of Project Management in Law

May 11, 2015

Snapshot: Project Managers in the U.S. versus the UK According to the Altman Weil Flash Survey “Law Firms in Transition 2014,” 41.3% of the law firms surveyed (including 42% of...

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The Need for More Sophisticated Business Process Management

December 15, 2014

Business process management, or BPM, is a well-established practice and solution category in the general enterprise technology market.  The human-centric capabilities of BPM—as...

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Automation Tools are Critical Enablers of BPM

December 09, 2014

As law firms work to implement and master their BPM initiatives, automation technologies are considered a critical enabler. Historically, firms have largely implemented process...

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