Hyperion Research is preparing to release our MarketViewTM Report: Enterprise Legal Management for Corporations, updated for 2017. Incorporating over 500 hours of industry benchmarking, primary interviews, client references and vendor briefings, the report provides an invaluable resource for understanding the leading trends in legal operations. Our coverage focuses on the solution needs of corporate legal departments of all sizes that are seeking integrated solutions that include modern capabilities in spend management, collaboration, workflow and advanced analytics.
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Hyperion is pleased to announce the publication of the 2016 Update to it's widely acclaimed MarketViewTM Report: Enterprise Content Management for Legal. Hyperion's MarketViewTM process seeks to update the Solution Landscape and related research and assessments for each of our Research Segments on a rolling 12-to-18 month cycle.
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The tension between keeping data “behind the firewall” and making it externally available is particularly acute in the context of ECM. Recently popular “hybrid cloud” solutions describe a deployment strategy in which an organization uses both on-premises architecture and cloud-based components (either dedicated or third-party hosted).
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Closely associated with the effort to maximize ECM adoption is the desire to satisfy a growing appetite for integrations to third-party productivity and practice-management software and systems. These integrations go further than plug-ins and add-ons to Microsoft Outlook and the Microsoft Office suite – which all of the advanced ECM solution providers in this space now offer as a matter of course. The ability to drag-and-drop or profile content to the DMS through Outlook, Word and the other Office programs is no longer an alluring differentiator – it is an expected standard.
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Ease of use and the “user experience” are among the most important and impactful topics for both solution providers and end users in ECM. The prevailing thought is that a user experience that is more seamless and less disruptive to human work processes (i.e. they eliminate or maintain process steps, not add new ones) will lead to higher rates of adoption by users and inclusion of content.
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Hyperion Research’s proprietary VPI InfographicTM (Fig. 1) charts industry-wide trends and attitudes about key ECM capabilities and competencies. It represents a competency matrix that plots perceived value against stated priority for a variety of technology capabilities; the size of the bubbles represent relative levels of investment in each respective category.
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The need for more sophisticated decision-making and policies around content management highlights the importance of a simple threshold question: “How do we define content?”
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While document management (“DM”) remains a critical and high-priority solution area for legal practices, in the last two years we have observed the inauguration and embrace a critical new solution paradigm: Enterprise Content Management (“ECM”). As a term of art, ECM represents the expanding discipline of content management, one that seeks to help organizations to understand, manage and control enterprise content in the various structured and unstructured forms it may take.
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Smartphones and tablets are not merely the legal professional’s gadgets de rigueur, but have rapidly established themselves as critical productivity tools. Legal operations managers are moving quickly to meet the needs and demands of a consistent wave of evolving and emerging mobile technologies. Mobility has been added to the landscape of legal IT solutions.
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The use of externally hosted systems is a hot topic in today’s legal technology world. Once considered a non-starter, there is an emerging openness to the use of systems and data residing outside of the traditional “behind the firewall” infrastructure model. The change in approach has followed the broader business technology trend towards more efficient and effective use of external infrastructure available through Cloud-based and SaaS systems. Document management has followed a similar course with a keen interest in law firms and corporate law departments evaluating these new models.
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