Pushing the Boundaries: The Hybrid Cloud and Wireless ECM

The tension between keeping data “behind the firewall” and making it externally available is particularly acute in the context of ECM.  Recently popular “hybrid cloud” solutions describe a deployment strategy in which an organization uses both on-premises architecture and cloud-based components (either dedicated or third-party hosted).
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Using Content Management to Build an Enterprise Ecosystem

Closely associated with the effort to maximize ECM adoption is the desire to satisfy a growing appetite for integrations to third-party productivity and practice-management software and systems. These integrations go further than plug-ins and add-ons to Microsoft Outlook and the Microsoft Office suite – which all of the advanced ECM solution providers in this space now offer as a matter of course.  The ability to drag-and-drop or profile content to the DMS through Outlook, Word and the other Office programs is no longer an alluring differentiator – it is an expected standard.
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The Challenges of ECM Adoption

Ease of use and the “user experience” are among the most important and impactful topics for both solution providers and end users in ECM. The prevailing thought is that a user experience that is more seamless and less disruptive to human work processes (i.e. they eliminate or maintain process steps, not add new ones) will lead to higher rates of adoption by users and inclusion of content.
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Legal Metrics: Defining Success Beyond Spend Management

Measures are a core component of holistic business management.  While quantitative measures are not appropriate for all business activities, performance metrics and key performance indicators (KPIs) are an increasingly critical part of optimizing the legal function.  This topic consistently arises in our annual review of law department trends.
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ECM: A Paradigm Shift for Legal

Hyperion Research’s proprietary VPI InfographicTM (Fig. 1) charts industry-wide trends and attitudes about key ECM capabilities and competencies.  It represents a competency matrix that plots perceived value against stated priority for a variety of technology capabilities; the size of the bubbles represent relative levels of investment in each respective category.
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Deconstructing Content: The Long Arm of ECM

The need for more sophisticated decision-making and policies around content management highlights the importance of a simple threshold question:  “How do we define content?”
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What is ‘Content?’ Expanding the Reach of ECM

While document management (“DM”) remains a critical and high-priority solution area for legal practices, in the last two years we have observed the inauguration and embrace a critical new solution paradigm:  Enterprise Content Management (“ECM”).  As a term of art, ECM represents the expanding discipline of content management, one that seeks to help organizations to understand, manage and control enterprise content in the various structured and unstructured forms it may take.
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A New Metric to Evaluate Law Firm Quality

Justice Potter Stewart’s celebrated “I know it when I see it” obscenity test also applies to law firm quality. No one can quite say what it is, but most attorneys and clients claim to know it when they see it. This is a very subjective standard in a metric driven world.
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The Curious Case of Virtual Patent Marking

Virtual patent marking was introduced in the United States with the passing of the America Invents Act of 2011 with the great promise of reduced costs and more accurate patent marking.  The purpose of marking an article is to provide constructive notice to the public that the article is patented. Failure to appropriately mark an article can preclude the recovery of damages for infringement until effective notice is given.
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Guiding Principles: Planning and Executing Successful Transformation

Organizational change is part art, part science.  Understanding the myriad of factors is critical: corporate culture, industry and business factors, management and staff personalities, commitment to change, availability of resources, etc.  Change management is a specialty in and of itself.
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