Not all invoicing systems are the same. Legal services are engaged and procured in ways very different from other types of goods and services; legal invoicing is no different. Legal even has its own globally adopted EDI standard for e-invoicing. Legal invoicing and the solutions that support it must fit a host of standards expected by the market.
Read More
In a world where changes in legal operations are constant, the technologies that companies own need to have flexibility to evolve with and drive transformation at scale. At the same time, Legal Ops must fulfill a basic operational need to succeed in a complex space that is characterized by continuously changing protocols, policies and regulations.
Read More
The role of Legal Operations is that of trusted advisor and transformative leader within a company, one that deals with highly complex legal issues and strategy both with outside counsel and within the business.
Read More
The Office of the General Counsel serves a very unique role in the Corporation, and has always been challenged by the specialized needs that define the law department’s business. Too often, the challenges of Legal Ops are also compounded by the fact that many departments outside of Legal often do not fully understand Legal’s unique needs.
Read More
Until recently, information security was largely cast as the purview of IT professionals responsible for an organization’s infrastructure and technology framework. Yet, breaches of information security are not simply an IT issue, and while legal professionals may not always understand the machinations of IT, they do understand content, risk and the sanctity of work products.
Read More
The Hyperion team just returned from Legalweek in New York. After attending numerous sessions, meeting with vendors for demonstrations and touring the exhibition halls, we wanted to call out several of the conference highlights and themes for our subscribers. The first (albeit non-legal) highlight for all attendees was the weather – while a bit rainy, the nearly 50-degree temperatures were welcomed by all of the participants. This the first nice-weather Legaltech in a number of years, and for those who have struggled with sub-zero temps and deep snow at prior conferences, eliminating weather from the equation had a positive impact on travel and participant attendance at the conference, networking receptions and gatherings.
Read More
For the last 10 years, Hyperion Research has been the legal industry's premier source of independent market research and advisory services. We provide unparalleled insight to the leading trends in legal strategy, operations, and technology. We work with law departments, law firms and other legal service organizations to make intelligent, fact-based decisions about how to improve their operational performance. We also work with solution providers, including software vendors, professional service groups and consultants, to better understand the latest market trends and the needs of their customers.
Read More
Increasingly, legal operations teams are rolling out KPI programs - operational metrics focused on understanding performance - in earnest. Generally speaking, operational performance management is far less mature in legal than in many other business disciplines. However, the figures below demonstrate, the obstacles to reporting strike right at the heart of operational excellence – you can’t master what you don’t know how to measure. We've been tracking data on legal operations trends for years, and recently, we asked the Hyperion Research benchmarking community, “What is your greatest obstacle to producing quality, value-added reporting for your organization?” (Fig. 1). The top three responses were surprising given that just one year ago the top answers to that same question were dramatically different. Legal operations professionals indicated that a lack of training or skill of staff is the top obstacle to meaningful reporting, followed closely by a lack of well-defined metrics and a lack of budget.
Read More
The tension between keeping data secure “behind the firewall” and the siren calls for scalability, flexibility and effective collaboration is particularly acute for managers of “innovation assets.” The resistance by legal organizations to Software-as-a-Service (SaaS) Cloud deployments is indeed slowly dissipating industry-wide. The rising popularity of cloud-based software models makes logical sense. Cloud represents the modern-day manifestation of corporate WAN infrastructures, though predicated on the leverage of the Internet and third-party infrastructures built for global scale. Proprietary enterprises could never approximate such horsepower.
Read More
The decision to outsource, or to perhaps insource, discrete parts to the IPM lifecycle is one of reassessing the balance of resources within an IP organization, which is a core IPBM (Intellectual Property Business Management) challenge. In particular, decisions on the use of IP services regard a company’s human-capital supply chain. This is not so much about reducing head count as it is about making better and more thoughtful use of available resources. The use of third-party IP services, whether via an LPO model or through more traditional fee-for-service models, is historically most closely associated with annuity payment services. For years now, annuity services have been critical mainstays of IP Management, as the volume of payments can be both onerous and overwhelming. Annuities are the oldest solution category in IP, and were the catalyst for IP software in the first place. Much of the development of the market for IPM software arose from the need to track annuity payments—and the vendor’s unique position to provide docketing and portfolio management software as both an automation tool in support of their services as well as a value-add to bolster customer “stickiness.”
Read More
