Dramatic Shifts in KPI Reporting

Increasingly, legal operations teams are rolling out KPI programs - operational metrics focused on understanding performance - in earnest.  Generally speaking, operational performance management is far less mature in legal than in many other business disciplines.  However, the figures below demonstrate, the obstacles to reporting strike right at the heart of operational excellence – you can’t master what you don’t know how to measure.  We've been tracking data on legal operations trends for years, and recently, we asked the Hyperion Research benchmarking community, “What is your greatest obstacle to producing quality, value-added reporting for your organization?” (Fig. 1).  The top three responses were surprising given that just one year ago the top answers to that same question were dramatically different. Legal operations professionals indicated that a lack of training or skill of staff is the top obstacle to meaningful reporting, followed closely by a lack of well-defined metrics and a lack of budget.
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Presenting the Solution Accelerator “Concierge” Legal Tech Event

The One Professional Conference Laser-Focused on the Tactical, Real World Solutions that Lead to Success, March 28-29 in Los Angeles
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Just Released!  The 2017 MarketView for ELM

The highly anticipated release OF Hyperion's MarketView Report:  Enterprise Legal Management is finally here! NEW FOR 2017!  Incorporating over 500 hours of industry benchmarking, primary interviews, client references and vendor briefings, the report provides an invaluable resource for General Counsel and Legal Operations Managers to understand the leading trends in corporate legal department management, and the software solutions landscape.
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When an Invoice Is No Longer Just an Invoice

For over 20 years, the Legal Consultants community (that I happen to be part of) has implemented sound e-Billing solutions to handle the demand for largely US-centric invoicing requirements with a great degree of success (mostly). We did our part to capture critical details on spending to enable corporations to satisfy the needs and wants of key decision makers who want to scrutinize expenses and trends and keep an eye on the bottom line “management” of legal expenses.
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Insights Poll: The Process Stakes Have Been Raised

Spend Management Has Become Table Stakes – Process May Now Be Taking Center Stage When it comes to analytics, the legal ecosystem as a whole spends an amazing amount of energy on understanding spend. In fact, Hyperion Research has found that 98% of legal organizations report on and consume spend management metrics; it is by far the most prolific and mature metric in legal. However, Hyperion’s recent polling produced a surprising insight: when asked about what metric they deemed most relevant, only 9% of legal operations managers reported spend management. Is this some sort of cognitive dissonance?
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Optimizing Your Global Legal Team

Are you leading a global team or is your team just global? As leaders make the leap from national or regional status to establishing a global presence, their challenge is to maintain their companies’ core identity and culture while supporting the inevitable mix of growth and talent.
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The Challenges of ECM Adoption

Ease of use and the “user experience” are among the most important and impactful topics for both solution providers and end users in ECM. The prevailing thought is that a user experience that is more seamless and less disruptive to human work processes (i.e. they eliminate or maintain process steps, not add new ones) will lead to higher rates of adoption by users and inclusion of content.
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ECM: A Paradigm Shift for Legal

Hyperion Research’s proprietary VPI InfographicTM (Fig. 1) charts industry-wide trends and attitudes about key ECM capabilities and competencies.  It represents a competency matrix that plots perceived value against stated priority for a variety of technology capabilities; the size of the bubbles represent relative levels of investment in each respective category.
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A New Metric to Evaluate Law Firm Quality

Justice Potter Stewart’s celebrated “I know it when I see it” obscenity test also applies to law firm quality. No one can quite say what it is, but most attorneys and clients claim to know it when they see it. This is a very subjective standard in a metric driven world.
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Guiding Principles: Planning and Executing Successful Transformation

Organizational change is part art, part science.  Understanding the myriad of factors is critical: corporate culture, industry and business factors, management and staff personalities, commitment to change, availability of resources, etc.  Change management is a specialty in and of itself.
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