Dramatic Shifts in KPI Reporting

Increasingly, legal operations teams are rolling out KPI programs - operational metrics focused on understanding performance - in earnest.  Generally speaking, operational performance management is far less mature in legal than in many other business disciplines.  However, the figures below demonstrate, the obstacles to reporting strike right at the heart of operational excellence – you can’t master what you don’t know how to measure.  We've been tracking data on legal operations trends for years, and recently, we asked the Hyperion Research benchmarking community, “What is your greatest obstacle to producing quality, value-added reporting for your organization?” (Fig. 1).  The top three responses were surprising given that just one year ago the top answers to that same question were dramatically different. Legal operations professionals indicated that a lack of training or skill of staff is the top obstacle to meaningful reporting, followed closely by a lack of well-defined metrics and a lack of budget.
Read More

Dashboarding for Value

The pressure on legal organizations for alignment with the needs of the businesses they serve fuels an appetite for data, in the form of operational metrics, Key Performance Indicators (KPIs) and other actionable intelligence. That, in turn, drives the quests for how best to consume that data—and is progressively more conveyed by increasingly popular dashboarding solutions.
Read More

Dashboards for Operational Effectiveness

If it feels like every legal technology solution on the market today includes the lure of some kind of sexy new dashboard functionality, you’d probably be right. Interactive data dashboards that promise to solve a myriad of business problems by showing you the most up-to-date, essential information for your job, all packaged up in a colorful, engaging visual display are a hot commodity; and for good reason. An information management tool that tracks, analyzes, and displays essential business intelligence such as metrics, key data points, and key performance indicators (KPIs) can have a significant impact on operational success.
Read More



Insights

Hyperion News

HyperCare+