Hyperion Research 2020 MarketView Schedule

For the last 10 years, Hyperion Research has been the legal industry's premier source of independent market research and advisory services. We provide unparalleled insight to the leading trends in legal strategy, operations, and technology. We work with law departments, law firms and other legal service organizations to make intelligent, fact-based decisions about how to improve their operational performance. We also work with solution providers, including software vendors, professional service groups and consultants, to better understand the latest market trends and the needs of their customers.
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Dramatic Shifts in KPI Reporting

Increasingly, legal operations teams are rolling out KPI programs - operational metrics focused on understanding performance - in earnest.  Generally speaking, operational performance management is far less mature in legal than in many other business disciplines.  However, the figures below demonstrate, the obstacles to reporting strike right at the heart of operational excellence – you can’t master what you don’t know how to measure.  We've been tracking data on legal operations trends for years, and recently, we asked the Hyperion Research benchmarking community, “What is your greatest obstacle to producing quality, value-added reporting for your organization?” (Fig. 1).  The top three responses were surprising given that just one year ago the top answers to that same question were dramatically different. Legal operations professionals indicated that a lack of training or skill of staff is the top obstacle to meaningful reporting, followed closely by a lack of well-defined metrics and a lack of budget.
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