What are the Right Metrics for Law Firm Success?

It is often said that “life imitates baseball” and who is to say that it doesn’t?  Baseball has always been a game of statistics, metrics designed to gauge different aspects of performance. They may not tell the entire story, but they do provide empirical evidence to fuel bar room debates about who is better.
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The Importance of Innovation in Legal Technology

The business-aligned model of Enterprise Legal Management requires a sophisticated IT infrastructure. It also requires an improved attitude about the integration of technology into the day-to-day operations of the corporate legal function.  Traditionally, law departments have been reticent to adopt technologies into their daily operations. However, as those operational demands increase and a generational legal-management changeover occurs, we see attitudes and expectations about the role of technology shifting.
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When Will The Legal Vertical Be Disrupted?

So many industries other than law have experienced disruption in recent years that, paradoxically, disruption has become almost commonplace.
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Memo to Lawyers: The Customer is Always Right

A century ago Harry Selfridge, the London retailer, declared: “The customer is always right.”  The temptation to interpret this too literally belies the wisdom of the remark, because with an economy of words, Selfridge captured the cornerstones of success in any service business: (1) convince the customer that s/he will receive good service; and (2) convince employees to provide a positive customer experience.  This was a departure from the “caveat emptor” standard of the time.
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Transforming Legal Service Delivery - the ELM Solution Accelerator

Transforming Legal Service Delivery The Ritz-Carlton, Tysons Corner November 3-4, 2015 Hyperion Research presents a truly one-of-a-kind event - the Solution Accelerator Conference.  We bring Law Department operations managers together with leading Industry Experts and ELM Solution Providers in a highly interactive forum focused on success in Enterprise Legal Management.
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What Ever Happened to Virtual Patent Marking?

  Hyperion Research's ongoing survey programs help us benchmark and analyze leading trends and issues in legal operations and performance - and report them to YOU. We're asking for 5 minutes of your time and your thoughts about Virtual Patent Marking
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The IPM Solution Accelerator Conference - San Francisco

Achieving IP Operational Excellence The Ritz-Carlton, San Francisco September 21-22, 2015 Hyperion Research presents a truly one-of-a-kind event - the Solution Accelerator Conference.  We bring IP operations managers together with leading Industry Experts and IPM Solution Providers in a highly interactive forum focused on success in Intellectual Property Management.
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The Metamorphosis: Law Firm Version

Franz Kafka’s The Metamorphosis, begins with its protagonist waking up to find himself transformed into a hideous insect. The novella chronicles his attempt to cope with this vexing transformation, especially as it relates to those close and familiar to him. Could this be the fate of law firms?
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7 Things Lawyers Should Know About Project Management

About 25 years ago I was having drinks with the GC of a F10 company whose business would later send my daughters through school. Over a second drink, as we peered out at the skyscrapers soaring above us—we were on the 42nd floor—he said, “So Mark, do you really think that litigation can be done on a fixed-price basis?” “Bill”, I replied, “you see those buildings out there? They were all built on a fixed price in the middle of Chicago, so don’t you think a litigation matter—or portfolio—can be billed that way?”
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Finding Value In E-Billing

Hyperion's newest TrendView™ Report seeks to better understand a topic that has never previously been reported on: the costs - real and realized - to law firms of using third-party e-billing systems required by their clients.
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Insights

MarketView: IP Management Systems