Memo to Lawyers: The Customer is Always Right

A century ago Harry Selfridge, the London retailer, declared: “The customer is always right.”  The temptation to interpret this too literally belies the wisdom of the remark, because with an economy of words, Selfridge captured the cornerstones of success in any service business: (1) convince the customer that s/he will receive good service; and (2) convince employees to provide a positive customer experience.  This was a departure from the “caveat emptor” standard of the time.
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Transforming Legal Service Delivery - the ELM Solution Accelerator

Transforming Legal Service Delivery The Ritz-Carlton, Tysons Corner November 3-4, 2015 Hyperion Research presents a truly one-of-a-kind event - the Solution Accelerator Conference.  We bring Law Department operations managers together with leading Industry Experts and ELM Solution Providers in a highly interactive forum focused on success in Enterprise Legal Management.
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What Ever Happened to Virtual Patent Marking?

  Hyperion Research's ongoing survey programs help us benchmark and analyze leading trends and issues in legal operations and performance - and report them to YOU. We're asking for 5 minutes of your time and your thoughts about Virtual Patent Marking
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The IPM Solution Accelerator Conference - San Francisco

Achieving IP Operational Excellence The Ritz-Carlton, San Francisco September 21-22, 2015 Hyperion Research presents a truly one-of-a-kind event - the Solution Accelerator Conference.  We bring IP operations managers together with leading Industry Experts and IPM Solution Providers in a highly interactive forum focused on success in Intellectual Property Management.
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The Metamorphosis: Law Firm Version

Franz Kafka’s The Metamorphosis, begins with its protagonist waking up to find himself transformed into a hideous insect. The novella chronicles his attempt to cope with this vexing transformation, especially as it relates to those close and familiar to him. Could this be the fate of law firms?
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7 Things Lawyers Should Know About Project Management

About 25 years ago I was having drinks with the GC of a F10 company whose business would later send my daughters through school. Over a second drink, as we peered out at the skyscrapers soaring above us—we were on the 42nd floor—he said, “So Mark, do you really think that litigation can be done on a fixed-price basis?” “Bill”, I replied, “you see those buildings out there? They were all built on a fixed price in the middle of Chicago, so don’t you think a litigation matter—or portfolio—can be billed that way?”
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Finding Value In E-Billing

Hyperion's newest TrendView™ Report seeks to better understand a topic that has never previously been reported on: the costs - real and realized - to law firms of using third-party e-billing systems required by their clients.
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How Important is Collaboration for Lawyers?

“Collaboration” as applied to lawyers is like “student athlete” to big-time college football and basketball players: more feel-good myth than reality. Because lawyers—like elite athletes—have been taught that competition yields winners and losers; theirs is a zero sum game. Yes, there are teams/firms, and one is encouraged to be a good teammate/colleague, but star ballers become pros just as top lawyers are paid like them.
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The Reluctant Rise of Project Management in Law

Snapshot: Project Managers in the U.S. versus the UK According to the Altman Weil Flash Survey “Law Firms in Transition 2014,” 41.3% of the law firms surveyed (including 42% of the 350 largest US law firms) reported that training in Project Management (“PM”) is key to increased efficiency in legal service delivery. The surprise is that 58% of the surveyed firms do not recognize the key role PM plays. The numbers are markedly different across the pond where large law firms have routinely deployed project managers for several years. The countries’ different regulatory climates might account for the disparity; the UK’s green light to alternative business structures (“ABS”) has infused their law firms with a more business-like approach to legal service delivery.
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Mobility - The Next Frontier of Content Management

Smartphones and tablets are not merely the legal professional’s gadgets de rigueur, but have rapidly established themselves as critical productivity tools.  Legal operations managers are moving quickly to meet the needs and demands of a consistent wave of evolving and emerging mobile technologies.  Mobility has been added to the landscape of legal IT solutions.
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Insights

MarketView: IP Management Systems