About: Eyal Iffergan

Eyal Iffergan is President and CEO of Hyperion Global Partners, a premier global consultancy for legal business strategy and operations. With over 20 years of experience advising to the legal and intellectual property business communities, his practice is focused on helping clients to manage the business of law – he is considered a global authority on legal operational performance management. An expert in addressing the challenges of legal business operations, process, organization and technology, he works with AmLaw 200 law firms and Global 1000 corporations to design and implement enterprise-wide strategy and transformation programs.

Recent Posts

Legal Process Outsourcing for IP

Intellectual property departments are continuously evaluating their approach to outside professional services.  The use of outside counsel, agents, annuity payment services, search services and other specialized expertise are all long-standing examples of outsourced professional services--and certainly are not new to most departments.  However, a new service model, legal process outsourcing (“LPO”), is gaining increased traction as a more structured and comprehensive approach to intellectual property services.
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Market for Enterprise Legal Systems Evolves

As the market for Enterprise Legal Management Systems evolves, the tools that corporate legal departments use to manage business-critical information must do the same.  Today, vendors are taking two different approaches to tackling the constantly growing and changing ELM needs.
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Externally Hosted Practice Management Solutions: Cloud-Based and Software-as-a-Service

The use of externally hosted systems is a hot topic in today’s business technology world.  Once considered a non-starter in legal and intellectual property, there is a new-found openness to the possibility of practice management systems and data residing outside of the traditional “behind-the-firewall” infrastructure model.  The change in approach has followed the broader business technology trend towards more efficient and effective use of external infrastructure available through cloud-based and SaaS systems.
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Paperless Work Environments for IPM

While historically paper-intensive, the legal profession is quickly digitizing. Electronic-based work processes offer cost savings, improved quality and more-efficient work product.  Implementing a paperless work environment is particularly important to creating an effective IP program.  We find that document management systems (DMS) are an increasingly critical element in the overall integrated IPM environment.
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IP Portfolio and Spend Management

Intellectual property management (IPM) is a now a well-established practice and solution category for innovation- and brand-driven companies.   In developing management practices that are business-aligned, these intellectual property stakeholders rely on technology systems and tools for the informational foundation on which they build their strategies, processes and organizations.
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Workflow Automation in Intellectual Property Management

Intellectual Property groups have typically relied on their “docketing systems” as the central resource for managing task assignments, deadlines and other case-related information.  While a traditional docketing system provides important country rules and PTO procedures, these systems tend to be more limited in their workflow capabilities to automate processes across the IPM lifecycle or to meet unique client-defined requirements.
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Challenges in Developing a BPM Solution Approach

Business process management, or BPM, is a well-established practice and solution category in the general enterprise technology market.  The human-centric capabilities of BPM—as opposed to back-end, technical process and integration automation—are of particular interest to law firms as they seek ways to improve their work efficiency, resource utilization and client satisfaction.   The emergence and maturity of matter management-oriented solutions in the BPM market has brought a wealth of options to law firms.
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The Need for More Sophisticated Business Process Management

Business process management, or BPM, is a well-established practice and solution category in the general enterprise technology market.  The human-centric capabilities of BPM—as opposed to back-end, technical process and integration automation—are of particular interest to law firms as they seek ways to improve their work efficiency, resource utilization and client satisfaction.   The emergence and maturity of matter management-oriented solutions in the BPM market has brought a wealth of options to law firms.
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Guiding Principles for Selecting a New BPM Solution

The use of Business Process Management (BPM) systems to automate and streamline operations is an increasingly critical consideration for law firms. Core processes such as new business intake, conflict clearance, check requests, new employee provisioning, lateral intake and expense management are examples of high priority focus areas for BPM.
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Hyperion Insights Presents

We are thrilled to introduce the launch of our Insight Series, where words matter, quality counts, and our professionals openly share their knowledge and experience on the latest trends, changes, and research in law firm and corporate legal technology and business management issues.  We do not try to be all things to all people, and focus only on the areas that we believe we know better than anyone else. 
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Insights

MarketView: IP Management Systems